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The Value of Service Processes for Cloud Managed Service Providers (MSPs)
ISSI works with partners across a spectrum of business models who want to become cloud-managed service providers. Within that ecosystem are two types of partners who can face a stumbling block on the way to becoming MSPs: cloud native partners and resellers.
Getting started on a cloud partner transformation plan
Getting Started on a Cloud Partner Transformation Plan By David Pool – ISSI Senior Consultant A big challenge that established partners face when deciding to
Demystifying audits: a guide for partners
Demystifying Audits: A Guide for Partners By ISSI Regional Lead Team The word "audit" can often strike fear in the hearts of business owners. But...
Hexaware works with ISSI to boost business with Microsoft Azure Expert MSP designation
Hexaware Technologies has a large and growing business delivering Microsoft Azure-based solutions to customers across a wide range of industries. To augment its existing skills, the company decided to become a Microsoft Azure Expert Managed Services Provider.
Syntax executes Amazon Web Services MSP audit flawlessly with guidance from ISSI
Syntax, a provider of cloud-managed ERP services, has built a strong business foundation providing global customers with Amazon Web Services (AWS) cloud services.
Searce achieves valuable Google MSP certification with help from ISSI
Searce, a modern technology consulting firm seeking to scale its global customer base, was invited into Google's Managed Services Providers (MSP) Program to deepen its relationship with Google Cloud, deliver more services, and expand its market reach.
Data#3 achieves prestigious Microsoft Azure Expert MSP designation with help from ISSI
Data#3 is a leading IT services and solutions provider and Microsoft-s largest Australian partner. To cement its cloud leadership position, Data#3 went through a lengthy and rigorous process to attain the prestigious Microsoft Azure Expert Managed Services Provider certification.
The ways that partners can make money
The Ways That Partners Can Make Money By Barry Turner - Senior Consultant, ISSI One of the questions that ISSI hears from the cloud vendors
Monetization in customer success – Reality or Myth
Monetization in Customer Success – Reality or Myth By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #6 In my
Meeting higher customer expectations in the cloud era
Meeting Higher Customer Expectations in the Cloud Era By Pablo Marrone, Senior Consultant, ISSI The cloud computing industry has seen enormous changes in the past
How to implement customer success in managed services
How to Implement Customer Success in Managed Services By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #5 In my
Building a solid strategy for becoming a cloud managed service provider
Cloud Management Platforms: A Core Component in Growing Your Managed Services Business By Amarnath Gutta, Senior Consultant, ISSI In our work with partners through workshops,
Cloud management platforms: a core component in growing your managed services business
Cloud Management Platforms: A Core Component in Growing Your Managed Services Business By Amarnath Gutta, Senior Consultant, ISSI In our work with partners through workshops,
Developing the right service portfolio for your business
Developing the Right Service Portfolio for Your Business By Ram Singlacher, Senior Consultant, ISSI One of the most vexing problems for partners working in the
How to differentiate your cloud MSP and cloud services company
How to Differentiate Your Cloud MSP and Cloud Services Company By Barry Turner – ISSI Head of Global Marketing & Senior Consultant Why differentiate? The
Project Plan Vs. Success Plan Vs. Adoption Plan
Project Plan Vs. Success Plan Vs. Adoption Plan There are differences and this is when to apply them By Jonathan Lee – ISSI Customer Success
How to get started with a cloud center of excellence
How to Get Started with a Cloud Center of Excellence By Florence Tadjer and David Pool, ISSI Senior Consultants In our previous blog post, we talked
Building blocks of a customer success practice
Building Blocks of a Customer Success Practice By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #3 As mentioned in
ISSI’s Burjor Mehta recognized by Publisher SiliconIndia
ISSI’s Burjor Mehta Recognized by Publisher SiliconIndia Click here to read the full article SiliconIndia has Placed ISSI CEO Burjor Mehta in their 100 Most
You need to assess your customer success practice readiness. Here is why & how.
You need to assess your Customer Success practice readiness. Here is why & how. By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success
Is now the right time for cloud service solution providers to adopt a customer success approach?
Is now the right time for cloud service solution providers to adopt a Customer Success approach? By Jonathan Lee – ISSI Customer Success Practice Lead
3 signs it’s time your company establish a Cloud Center of Excellence
3 Signs It’s Time Your Company Establish a Cloud Center of Excellence By Florence Tadjer and David Pool, ISSI Senior Consultants A Cloud Center of