Knowledge bank

AN OVERVIEW

The cloud providers’ challenges our clients typically highlight the following key challenges within their channel partner programs:

A low level of visibility into partner capabilities results in poor customer experience and the inability to identify core issues and target partner investment accordingly. An inconsistent level of expertise within the channel slows cloud consumption

  • Featured insights
  • Case studies

Featured insights

Discover more about current cloud topics and webinars

RECENT

08 JUL 2024

Unlocking Growth Potential: Managed Security Services for Partners

Victor Vleeschower, ISSI Senior Consultant

Unlocking Growth Potential: Managed Security Services for Partners By Victor Vleeschower - In an era when digitalization is the norm across industries, the importance of robust cybersecurity measures cannot be underestima...

20 JUN 2024

The Value of Service Processes for Cloud Managed Service Providers (MSPs)

Barry Turner, Senior Consultant, ISSI

The Value of Service Processes for Cloud Managed Service Providers (MSPs) By Barry Turner - ISSI works with partners across a spectrum of business models who want to become cloud-managed service providers. Within that ecos...

11 APR 2024

Getting started on a cloud partner transformation plan

David Pool, ISSI Senior Consultant

Getting started on a cloud partner transformation plan By David Pool - Getting Started on a Cloud Partner Transformation Plan By David Pool – ISSI Senior Consultant A big challenge that established pa...

ARTICLES

08 JUL 2024

Unlocking Growth Potential: Managed Security Services for Partners

Victor Vleeschower, ISSI Senior Consultant

In an era when digitalization is the norm across industries, the importance of robust cybersecurity measures cannot be underestimated. As businesses increasingly...

20 JUN 2024

The Value of Service Processes for Cloud Managed Service Providers (MSPs)

Barry Turner, Senior Consultant, ISSI

ISSI works with partners across a spectrum of business models who want to become cloud-managed service providers. Within that ecosystem are two types of partners who can face a stumbling block on the way to becoming MSPs: cloud native partners and resellers.

11 APR 2024

Getting started on a cloud partner transformation plan

David Pool, ISSI Senior Consultant

Getting Started on a Cloud Partner Transformation Plan By David Pool – ISSI Senior Consultant A big challenge that established partners face when deciding to

13 MAR 2024

Demystifying audits: a guide for partners

ISSI Regional Lead Team

Demystifying Audits: A Guide for Partners By ISSI Regional Lead Team The word "audit" can often strike fear in the hearts of business owners. But...

06 FEB 2024

The ways that partners can make money

Barry Turner, Senior Consultant, ISSI

The Ways That Partners Can Make Money By Barry Turner - Senior Consultant, ISSI One of the questions that ISSI hears from the cloud vendors

15 DEC 2023

Monetization in customer success – Reality or Myth

Jonathan Lee, ISSI Customer Success Practice Lead

Monetization in Customer Success – Reality or Myth By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #6 In my

28 NOV 2023

Meeting higher customer expectations in the cloud era

Pablo Marrone, Senior Consultant, ISSI

Meeting Higher Customer Expectations in the Cloud Era By Pablo Marrone, Senior Consultant, ISSI The cloud computing industry has seen enormous changes in the past

27 SEP 2023

How to implement customer success in managed services

Jonathan Lee, ISSI Customer Success Practice Lead

How to Implement Customer Success in Managed Services By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #5 In my

24 JUL 2023

Building a solid strategy for becoming a cloud managed service provider

Barry Turner, ISSI Head of Global Marketing & Senior Consultant

Cloud Management Platforms: A Core Component in Growing Your Managed Services Business By Amarnath Gutta, Senior Consultant, ISSI In our work with partners through workshops,

05 JUN 2023

Cloud management platforms: a core component in growing your managed services business

Amarnath Gutta, Senior Consultant, ISSI

Cloud Management Platforms: A Core Component in Growing Your Managed Services Business By Amarnath Gutta, Senior Consultant, ISSI In our work with partners through workshops,

02 MAY 2023

Developing the right service portfolio for your business

Ram Singlacher, Senior Consultant, ISSI

Developing the Right Service Portfolio for Your Business By Ram Singlacher, Senior Consultant, ISSI One of the most vexing problems for partners working in the

28 MAR 2023

How to differentiate your cloud MSP and cloud services company

Barry Turner, ISSI Head of Global Marketing & Senior Consultant

How to Differentiate Your Cloud MSP and Cloud Services Company By Barry Turner – ISSI Head of Global Marketing & Senior Consultant Why differentiate? The

26 MAR 2023

Project Plan Vs. Success Plan Vs. Adoption Plan

Jonathan Lee, ISSI Customer Success Practice Lead

Project Plan Vs. Success Plan Vs. Adoption Plan There are differences and this is when to apply them By Jonathan Lee – ISSI Customer Success

16 FEB 2023

How to get started with a cloud center of excellence

Florence Tadjer and David Pool, ISSI Senior Consultants

How to Get Started with a Cloud Center of Excellence By Florence Tadjer and David Pool, ISSI Senior Consultants In our previous blog post, we talked

29 JAN 2023

Building blocks of a customer success practice

Jonathan Lee, ISSI Customer Success Practice Lead

Building Blocks of a Customer Success Practice By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #3 As mentioned in

18 DEC 2022

ISSI’s Burjor Mehta recognized by Publisher SiliconIndia

ISSI’s Burjor Mehta Recognized by Publisher SiliconIndia Click here to read the full article SiliconIndia has Placed ISSI CEO Burjor Mehta in their 100 Most

05 DEC 2022

You need to assess your customer success practice readiness. Here is why & how.

Jonathan Lee, ISSI Customer Success Practice Lead

You need to assess your Customer Success practice readiness. Here is why & how. By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success

05 NOV 2022

Is now the right time for cloud service solution providers to adopt a customer success approach?

Jonathan Lee, ISSI Customer Success Practice Lead

Is now the right time for cloud service solution providers to adopt a Customer Success approach? By Jonathan Lee – ISSI Customer Success Practice Lead

19 OCT 2022

3 signs it’s time your company establish a Cloud Center of Excellence

Florence Tadjer and David Pool, ISSI Senior Consultants

3 Signs It’s Time Your Company Establish a Cloud Center of Excellence By Florence Tadjer and David Pool, ISSI Senior Consultants A Cloud Center of

Case studies

Discover more about current cloud topics and webinars

Data#3

Data#3 achieves prestigious Microsoft Azure Expert MSP designation with help from ISSI

Data#3 is a leading IT services and solutions provider and Microsoft-s largest Australian partner. To cement its cloud leadership position, Data#3 went through a lengthy and rigorous process to attain the prestigious Microsoft Azure Expert Managed Services Provider certification.

Search

Searce achieves valuable Google MSP certification with help from ISSI

Searce, a modern technology consulting firm seeking to scale its global customer base, was invited into Google's Managed Services Providers (MSP) Program to deepen its relationship with Google Cloud, deliver more services, and expand its market reach.

Syntax

Syntax executes Amazon Web Services MSP audit flawlessly with guidance from ISSI

Syntax, a provider of cloud-managed ERP services, has built a strong business foundation providing global customers with Amazon Web Services (AWS) cloud services.

Hexaware

Hexaware works with ISSI to boost business with Microsoft Azure Expert MSP designation

Hexaware Technologies has a large and growing business delivering Microsoft Azure-based solutions to customers across a wide range of industries. To augment its existing skills, the company decided to become a Microsoft Azure Expert Managed Services Provider.

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