Managed Service Providers (MSPs) have always had a unique position in the broader IT services ecosystem, responding to end customers’ need to lower the complexity of new technologies and bridge knowledge gaps for them. To stay profitable, MPSs need to continually gear their business models toward total value creation for all parties involved.
VIEW KNOWLEDGE BANKStrategic, operational, and financial views. What are the strengths, capabilities, and resources that you can use to build the next-next MSP practice? Set goals for the next-gen MSP business line.
Business model development, internal capabilities, service model. Identify growth drivers & update all components of the Business Model Canvas. Explore building vs buying strategies to acquire required capabilities and resources. Define service model(s) around desired services - Managed & professional services, software development.
Pricing, financial targets, P&L accounts, cash flow. What is the current market outlook, what are the different pricing strategies and models, deep dive into customer lifetime value? Set targets regarding market share and define profitability goals and revenue milestones. Go through live modeling exercises and the generation of assumptions needed to model. Cash flow analysis - working capital considerations and investments.
Service delivery KPIs, business metrics, financial trends. Track SLA achievement, resource utilization, and customer satisfaction. Develop metrics to track customer acquisition costs and lifetime value. Discuss financial metrics such as recurring revenues and other KPIs.
Drive next-gen MSP business transformation.
Get evaluation about current business practice.
Understand addressable market size and pricing models.
Manage the ability to adjust cloud business model on ongoing basis.