Gartner defines CMPs as "integrated products that provide for the management of public, private, and hybrid cloud environments". ISSI works with seven cloud vendors to provide MSP service assurance programs through an audit against a quality standard published by the respective companies. While elements of CMP functionality form a significant part of five
Customer advocacy is the act of building and nurturing relationships with loyal customers, who then act as spokespeople and champions for your brand, products, or services. This process starts by identifying who those loyal customers are. To pinpoint your customer advocates, look for happy customers who frequently use your products or services in innovative ways and see a big impact on their business as a result.
Certified AI managers play a crucial role in this environment by integrating artificial intelligence into business operations. Their roles extend well beyond the basic implementation of AI-driven solutions, with responsibilities that include ensuring alignment with legal frameworks, assessing and mitigating risks, and fostering trust in AI systems.
Cloud infrastructure management involves provisioning resources, scaling based on demand, and performing routine maintenance tasks. AI-powered automation takes over these repetitive and time-consuming tasks, ensuring the cloud infrastructure is optimized without constant human intervention.
The key to implementing an effective CMDB is having accurate information. In the rapidly changing cloud world, information on every configuration item must be automatically and frequently updated. This can be done in real time, although it is more commonly done once a day, either overnight or in a low-demand period.
ISSI AI Audits Monday, January 6, 2025 Over the past two years the cloud industry has experienced a revolution in artificial intelligence as features and functionality such as generative AI spur enormous innovation and opportunities. ISSI has followed a parallel trajectory with our artificial intelligence domain expertise and offerings.
This blog will provide an overview of the Well-Architected Framework (WAF), the benefits it delivers, and how to start using it. I will also briefly discuss the role of the WAF in conjunction with the Cloud Adoption Framework.
These start with the most basic - Membership - which is open to all channel partners. From there they progress through partner success; the attainment of “designations” based on partner capability scores; and finally, “specializations” that
Engine Brasil, an SAP partner based in Brasil, is a consultancy specializing in digital transformation and advisory services, dedicated to guiding companies in overcoming business management challenges.
Avvale, an SAP partner, is a global consultancy with over 20 offices that integrate a range of digital competencies, orchestrated under a common vision: accelerate the client's digital transformation.
Adherence to environmentally sound practices-and the ability to show measurable results around those practices-is affecting the global partner community. Yet in our work with cloud partners, we often run into organizations that are just beginning to understand the business consequences of not establishing best practices for reducing the impact on the environment.
In an era when digitalization is the norm across industries, the importance of robust cybersecurity measures cannot be underestimated. As businesses increasingly...
ISSI works with partners across a spectrum of business models who want to become cloud-managed service providers. Within that ecosystem are two types of partners who can face a stumbling block on the way to becoming MSPs: cloud native partners and resellers.
Getting Started on a Cloud Partner Transformation Plan By David Pool – ISSI Senior Consultant A big challenge that established partners face when deciding to
Demystifying Audits: A Guide for Partners By ISSI Regional Lead Team The word "audit" can often strike fear in the hearts of business owners. But...
Hexaware Technologies has a large and growing business delivering Microsoft Azure-based solutions to customers across a wide range of industries. To augment its existing skills, the company decided to become a Microsoft Azure Expert Managed Services Provider.
Syntax, a provider of cloud-managed ERP services, has built a strong business foundation providing global customers with Amazon Web Services (AWS) cloud services.
Searce, a modern technology consulting firm seeking to scale its global customer base, was invited into Google's Managed Services Providers (MSP) Program to deepen its relationship with Google Cloud, deliver more services, and expand its market reach.
Data#3 is a leading IT services and solutions provider and Microsoft-s largest Australian partner. To cement its cloud leadership position, Data#3 went through a lengthy and rigorous process to attain the prestigious Microsoft Azure Expert Managed Services Provider certification.
The Ways That Partners Can Make Money By Barry Turner - Senior Consultant, ISSI One of the questions that ISSI hears from the cloud vendors
Monetization in Customer Success – Reality or Myth By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #6 In my
Meeting Higher Customer Expectations in the Cloud Era By Pablo Marrone, Senior Consultant, ISSI The cloud computing industry has seen enormous changes in the past
How to Implement Customer Success in Managed Services By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #5 In my
Cloud Management Platforms: A Core Component in Growing Your Managed Services Business By Amarnath Gutta, Senior Consultant, ISSI In our work with partners through workshops,
Cloud Management Platforms: A Core Component in Growing Your Managed Services Business By Amarnath Gutta, Senior Consultant, ISSI In our work with partners through workshops,
Developing the Right Service Portfolio for Your Business By Ram Singlacher, Senior Consultant, ISSI One of the most vexing problems for partners working in the
How to Differentiate Your Cloud MSP and Cloud Services Company By Barry Turner – ISSI Head of Global Marketing & Senior Consultant Why differentiate? The
Project Plan Vs. Success Plan Vs. Adoption Plan There are differences and this is when to apply them By Jonathan Lee – ISSI Customer Success
How to Get Started with a Cloud Center of Excellence By Florence Tadjer and David Pool, ISSI Senior Consultants In our previous blog post, we talked
Building Blocks of a Customer Success Practice By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #3 As mentioned in
ISSI’s Burjor Mehta Recognized by Publisher SiliconIndia Click here to read the full article SiliconIndia has Placed ISSI CEO Burjor Mehta in their 100 Most
You need to assess your Customer Success practice readiness. Here is why & how. By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success
Is now the right time for cloud service solution providers to adopt a Customer Success approach? By Jonathan Lee – ISSI Customer Success Practice Lead
3 Signs It’s Time Your Company Establish a Cloud Center of Excellence By Florence Tadjer and David Pool, ISSI Senior Consultants A Cloud Center of
