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Building Blocks of a Customer Success Practice

Building Blocks of a Customer Success Practice By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #3 As mentioned in my previous blog posts, building a Practice is a rather comprehensive process and many organizations have underestimated the complexity. I would like to focus this blog on the building blocks …

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ISSI’s Burjor Mehta Recognized by Publisher SiliconIndia

ISSI’s Burjor Mehta Recognized by Publisher SiliconIndia Click here to read the full article SiliconIndia has Placed ISSI CEO Burjor Mehta in their 100 Most Promising Companies Founded and Managed by Indians in the U.S. 2022 “In a connected era where the demand for cloud computing and data storage is skyrocketing, hyperscalers are taking the …

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You need to assess your Customer Success practice readiness. Here is why & how.

You need to assess your Customer Success practice readiness. Here is why & how. By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #2 The first blog [1] discussed the “need” for cloud service solution partners to adopt Customer Success as a professional practice. So, what is next? Organizations must know …

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Is now the right time for cloud service solution providers to adopt a Customer Success approach?

Is now the right time for cloud service solution providers to adopt a Customer Success approach? By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #1 Hyperscale cloud providers have recently updated their partner program to include elements of Customer Success. Microsoft Azure has launched a new cloud program [1] …

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3 Signs It’s Time Your Company Establish a Cloud Center of Excellence

3 Signs It’s Time Your Company Establish a Cloud Center of Excellence By Florence Tadjer and David Pool, ISSI Senior Consultants A Cloud Center of Excellence (CCoE) is an organizational structure that owns and drives cloud strategy within a company. For managed service providers (MSPs), having a CCoE can be a requirement to achieve hyperscaler …

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Journey to AWS MSP

The Journey to AWS MSP

The Journey to AWS MSP : An Auditor’s Advice for Partners By Marija Bulatovic, Global Leader, AWS MSP Program AWS Partner Network, Best Practices, Customer Solutions, Foundational (100) | Permalink |  Comments |  Share The AWS Managed Service Provider (MSP) Partner Program recognizes AWS Advanced and Premier Consulting Partners that are highly skilled at providing full lifecycle solutions to customers. Next-generation AWS MSPs offer the expertise customers …

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