Tom Kanady

Getting Started on a Cloud Partner Transformation Plan By David Pool – ISSI Senior Consultant  A big challenge that established partners face when deciding to offer cloud services and solutions is they lack a comprehensive strategy for the new business. At ISSI, we often encounter partners with this issue. It can cause lost time and […]

Demystifying Audits: A Guide for Partners By ISSI Regional Lead Team The word “audit” can often strike fear in the hearts of business owners. But what exactly is an audit, and what does it entail? In this article, I’ll try to demystify the audit process, specifically focusing on partner audits within Provider programs. Understanding the purpose,

The Ways That Partners Can Make Money By Barry Turner – Senior Consultant, ISSI One of the questions that ISSI hears from the cloud vendors is, “Exactly how do our partners make money?” It’s also a question asked by partners themselves—particularly smaller companies or businesses looking to expand into new verticals or specialties—who want a

Monetization in Customer Success – Reality or Myth By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #6 In my previous blog posts (#1, #2, #3, #4, and #5) I discussed how Customer Success is critical to growing a competitive business and is becoming an important practice in many organizations.

Meeting Higher Customer Expectations in the Cloud Era By Pablo Marrone, Senior Consultant, ISSI  The cloud computing industry has seen enormous changes in the past five years. Virtually all customers across every industry understand the value of moving to the cloud and away from on-prem data centers.   It would be natural to assume that all

How to Implement Customer Success in Managed Services By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #5 In my previous blog posts (#1, #2, #3, and #4) I wrote about the importance of establishing Customer Success as an integral part of a partner’s business. The goal is to create

Building a Solid Strategy for Becoming a Cloud Managed Service Provider By Barry Turner – ISSI Head of Global Marketing & Senior Consultant Becoming a Cloud Managed Service Provider in the hyper-scale cloud business is a big step—one that can build long-term profitability, grow customer markets, and attract the best talent. At ISSI we work

Cloud Management Platforms: A Core Component in Growing Your Managed Services Business By Amarnath Gutta, Senior Consultant, ISSI In our work with partners through workshops, auditing, and consultations, ISSI encounters a lot of questions— and sometimes confusion—about cloud management platforms (CMPs). It’s understandable. Only a few years ago, you heard little about cloud management. That’s

Developing the Right Service Portfolio for Your Business By Ram Singlacher, Senior Consultant, ISSI One of the most vexing problems for partners working in the hyper-scale cloud industry is determining the ingredients of their service portfolio. Finding the ideal mix of solutions and products will obviously have a big impact on a partner’s sales and

How to Differentiate Your Cloud MSP and Cloud Services Company By Barry Turner – ISSI Head of Global Marketing & Senior Consultant Why differentiate? The cloud consultancy services and managed service provider (MSP) markets become more crowded each year with new entrants and new services from existing cloud partners. This drive for market share is