ITIL Processes and Governance Implementation
The workshop will develop the processes and governance structure tailored for the partner’s cloud services business. It will help the partner standardize service management and business processes accounting for the existing way of working and the market agility. As a result, the partner will get a defined and documented design of its cloud practice.
- Analysis of the partner’s cloud practice: customer engagement, project management, professional services, service delivery and operations
- Deep dive into process methodologies and frameworks – ITIL, Agile, devops, cloud operations governance
- Addressing the partner’s challenges: service delivery standardization, automation of operations, maintaining the technical quality, measurement and reporting, teams coordination
- Development of a roadmap for process improvement and implementation
- Defining and documenting improved processes and procedures
- Training the partner teams on the new ways of working
- The partner’s practice assessment report with the roadmap for process improvement
- The implementation plan
- Documented processes and procedures in the format suitable for the partner’s chosen approach
- Training for the partner teams
- Handover documentation for ensuring successful framework implementation and operations
Are you ready to transform your organization?