ITIL Processes and Governance Implementation

ITIL Processes and Governance Implementation

Design and implement an operational model for cloud projects and service delivery aligned with the industry-proven standards Struggle with the requirements for cloud MSPs to maintain documented policies, processes and procedures? Do you experience that standardization frameworks are excessively bureaucratic and could slow down your services business? Have you found traditional service delivery frameworks hard to tailor for your agile processes? Do you feel the need to streamline your cloud business but not want to regulate it excessively? Consider this workshop that tailors proven frameworks to your business to reduce overhead, improve your processes, and accelerate service quality, customer satisfaction and revenue figures.

Value Proposition

The workshop will develop the processes and governance structure tailored for the partner’s cloud services business. It will help the partner standardize service management and business processes accounting for the existing way of working and the market agility. As a result, the partner will get a defined and documented design of its cloud practice.

ITIL Process Value proposition

Discussion Topics

  • Analysis of the partner’s cloud practice: customer engagement, project management, professional services, service delivery and operations
  • Deep dive into process methodologies and frameworks – ITIL, Agile, devops, cloud operations governance
  • Addressing the partner’s challenges: service delivery standardization, automation of operations, maintaining the technical quality, measurement and reporting, teams coordination
  • Development of a roadmap for process improvement and implementation
  • Defining and documenting improved processes and procedures
  • Training the partner teams on the new ways of working

Delivery formats


  • The partner’s practice assessment report with the roadmap for process improvement
  • The implementation plan
  • Documented processes and procedures in the format suitable for the partner’s chosen approach
  • Training for the partner teams
  • Handover documentation for ensuring successful framework implementation and operations

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