Project Plan Vs. Success Plan Vs. Adoption Plan There are differences and this is when to apply them By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #4 Having the opportunity to review and audit many company’s Customer Success practices and capabilities, I realized that many organizations are confused about […]
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How to Get Started with a Cloud Center of Excellence By Florence Tadjer and David Pool, ISSI Senior Consultants In our previous blog post, we talked about the key signs that your company should establish a Cloud Center of Excellence (CCoE). If you’re facing stagnant growth or problems in scaling your business, a CCoE can create
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Building Blocks of a Customer Success Practice By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #3 As mentioned in my previous blog posts, building a Practice is a rather comprehensive process and many organizations have underestimated the complexity. I would like to focus this blog on the building blocks
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You need to assess your Customer Success practice readiness. Here is why & how. By Jonathan Lee – ISSI Customer Success Practice Lead Customer Success Practice Blog Series #2 The first blog [1] discussed the “need” for cloud service solution partners to adopt Customer Success as a professional practice. So, what is next? Organizations must know
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