ISSI Consulting Services
Essential Guide to Customer Success
Create a business methodology to ensure your customers achieve their desired outcomes
Customer Success Workshop
Workshop Overview
Remote or On-site workshop for Partner who wish to transform their break-fix reactive customer support model to a proactive Customer Success model to support recurring business model
- Understanding the concept of Customer Success
- Creating a Customer Success business plan – Charter, Goals, success matrix
- Forming a Customer Success team – Who do what
- Creating the Customer Success process through LAER model
- Go-To-Market Plan – Account segmentation
- Adoption plan – activities to drive adoption
- Introduction to Customer Success tool
Workshop Deliverables
- Customer Success Business Plan template.
- Customer Success team organization structure.
- Customer Success process – LAER model.
- Account segmentation recommendation.
- Adoption plan template.
Who can Participate?
- Sponsor
- Customer Success Managers/Lead
- Pre-sales
- Service Delivery
- Sales Lead
Key Success Factors
- Leadership Sponsorship
- Subject Matter Expert participation
- Program Manager