Customer Experience Validation

Consistent Customer Experience Workshop

Three (3) to five (5) day evidence-based workshop to improved operational consistency throughout all operating geographies. Ensure the ability to deliver full extent of MSP services and cross-organization standardization of processes and best practices.

Module One

Assess Partner capabilities to ensure consistent customer experience, and provide best practices to achieve “optimized” cloud capability maturity rating

Module Two

Identify checklist control points to assess for consistency of customer experience based on regional/country capabilities.