Customer Experience Validation
Consistent Customer Experience Workshop
Three (3) to five (5) day evidence-based workshop to improved operational consistency throughout all operating geographies. Ensure the ability to deliver full extent of MSP services and cross-organization standardization of processes and best practices.
Module One
Assess Partner capabilities to ensure consistent customer experience, and provide best practices to achieve “optimized” cloud capability maturity rating
Module Two
Identify checklist control points to assess for consistency of customer experience based on regional/country capabilities.